Ashbourne Heights has been acquired by Park Holidays UK. Existing and future bookings are unaffected
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Holiday with Confidence

Keeping you Safe on Holiday

Hello,

We know how much everyone looks forward to a holiday and we know how important it is to you to have quality time away with your friends and family.  After all, it’s all those amazing memories we cherish for years to come.

With that in mind, we’ve worked really hard to ensure that your break feels as fun as it normally would, but want to reassure you that we have put safety measures in place to keep you safe and sound during your stay.

Good To Go England

We’re an approved ‘We’re Good to Go’ business as we can demonstrate that we are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and have the required processes in place.

What we’ve put in place to ensure you have a safe holiday

 

Social distancing around the park

  • There are one-way systems clearly marked around the park and internal areas
  • Hand sanitiser stations at the entrance and exit to our venues, facilities and offices
  • Public toilets are open, however, please adhere to 2 metre social distancing & remember to always was your hands thoroughly
  • We encourage cashless/contactless transactions. Our card readers accept contactless payments up to £45.

Paperless check-in

  • Prior to your arrival, you will receive an email from us letting you know what to expect on check-in and all the handy park information, including a park map
  • We’ll also give you a courtesy call just to see what time you are due to arrive and to give you directions to your accommodation or touring pitch
  • We will be providing a drive through check-in, with a traffic marshal to assist you finding your accommodation or touring pitch
  • We’ll leave your keys in your accommodation
  • We’re going paperless, so please remember to download the park app before you arrive. You’ll also need it to pre-book activities on the park

Your holiday accommodation

  • Your accommodation will be sealed with a door sticker when you arrive
  • Our housekeeping team wear gloves, masks and aprons when cleaning your accommodation
  • You’ll have your very own eco-friendly sanitiser to use during your stay
  • All sheets, duvet covers & pillows cases are washed at high temperatures
  • All surfaces will be cleaned with warm soapy water using a disposable cloth & disinfectant
  • For our touring customers, the electric points and shared facilities are regularly disinfected

Camping & Touring Facilities

  • Our shared toilet and wash facilities are open for the season
  • The facilities will be checked and cleaned at regular intervals.  Sanitising products will also be available that are safe for all the family to use.
  • Social distancing must be adhered to whilst using the facilities and the rule of 6 or 2 households/bubbles mixing also applies in these facilities

Be kind to others

  • Wear a face mask in all internal areas on the park
  • Wash your hands regularly with hot water and soap
  • Remember to keep a happy 2m apart from people not in our group
  • Please be patient as some things may take a little longer due to the restrictions we are operating under

  • Be kind to the team on park, we’re here to help you have a safe stay

Your holiday park experience

We are following the latest Government advice and road map so will open the facilities accordingly.

The Farmhouse Bar & Coffee Lounge

  • Unfortunately, The Farmhouse Bar & Coffee Lounge is closed until further notice.  We are hoping to re-open before summer 2021

Swimming Pool

  • You will need to book your swimming session in advance via the park app
  • Only 1 session/slot is permitted per day and will be subject to availability at time of booking. When making your booking please ensure you select the number of swimmers and include their names & ages. All swimmers under the age of 8 or non-swimmers must be accompanied by an adult on a 121 basis.
  • Changing rooms are now open
  • No pool spectators are allowed at this time