Ashbourne Heights has been acquired by Park Holidays UK. Existing and future bookings are unaffected
Frequently Asked Questions
Start your adventure at Ashbourne Heights
Keeping everyone safe

Helpful advice for any questions you may have

As government restrictions begin to be lifted, your health and safety are our top priority so, as you'd expect, we've introduced a few changes. You can find answers to many of your questions with our comprehensive FAQs below.

We are indeed.

We're booking up quickly this year, so don't leave it too late to book your well-deserved holiday you've been longing for.

Businesses have been asked to assist in the government’s efforts to employ contact tracing if someone becomes infected with COVID-19. To comply with the Government COVID-19 Track and Trace system, we need to know details for all the guests who are on park at any point in time. The service helps trace close, recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

Therefore, you will be asked to provide the names and contact details for each member in your booking party.
When you know what dates you'd like to re-book your holiday for, simply give us as call on 01335 350 228. You can move your holiday to a 2021 or 2022 holiday date.

Remember to have your original booking reference handy, as we'll need this information.
Our shared toilet and wash facilities are open for the season.

The facilities will be checked and cleaned at regular intervals. Sanitising products will also be available that are safe for all the family to use.
Social distancing must be adhered to whilst using the facilities and the rule of 6 or 2 households/bubbles mixing also applies in these facilities
Yes. Only you can use them if you have booked the en-suite pitch
Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the unit are effectively cleaned prior to your arrival.
We will email you a park map and useful information for your stay and will call you before arrival. When you get to the park simply drive to your accommodation, the door will be unlocked but will have been sealed with a sticker to confirm its cleanliness. On the table you will find a set of sanitised keys.
Check in will be from 4pm at the earliest, we hope to be able to keep to this time, however, we may not be able to do so in some circumstances. Should we be unable to meet the 4pm time we will call you to update you. If your accommodation is ready before 4pm we will also call you. We intend to call all guests due to check in prior to their arrival, as part of that call we will ask you for an estimated arrival time. Please let us know if you expect to be later than 4pm so we can clean the earlier arrivals first.
Always follow the governments advice regards maintaining a safe social distance. We have guidance here and on all doors. Please be mindful to check these.
We are following the latest Government advice and road map so will open the facilities accordingly.

** Unfortunately, The Farmhouse Bar & Coffee Lounge is closed until further notice. We are hoping to re-open before summer 2021 **

More information about our facilities and social distancing measures in place can be found here here
Where possible, our shops will work on a one-way system with floor markings provided, alternatively we will control access to ensure that social distancing guidelines can be maintained. Hand sanitiser will be made available at the entrance and we would ask you to please read the guidance before entering the building.

You will need to wear a face mask or covering in order to enter the park shop.
We have a free to use facility up to 1mb and you will need to pay for anything over that limit.
Face masks are compulsory and a legal requirement in communal indoor settings such as shops, and all indoor venues.
In certain circumstances yes, they will.
Each unit will have been fully cleaned by a member of our team utilising a sanitiser that has been proven to effectively work against the various strains of the coronavirus. New protocols have been put in place to ensure that all touchpoints and surfaces within the accommodation are effectively cleaned prior to your arrival. All linen will have been washed at temperatures above 60 degrees.
The main reception number will be manned during office hours and a security mobile number will be available for out of hours. These numbers can be found on the pre-arrival email that we will send to you before you arrive.
We will provide bars of soap in all accommodation. The government guidelines recommend cleaning your hands with hot water and soap for 20 seconds on regular intervals. Our bathrooms will have soap topped up regularly, and entrances to all buildings will have hand gel dispensers.
We are following all guidance provided by the Government and have introduced a number of steps along with our industry bodies and Health and Safety advisors. These include but are not limited to: Sneeze Guards, suitable personal protective equipment for our team members, hand sanitising stations, floor markings, reduced capacity and safe working practices.
You should make your way home, if safe to do so, and call our team on the main reception. If possible, you should have the details of anyone you have come in to contact with during your visit to the park. The new track and trace system will require this information. If it is a member of our team, we would make them aware. If you can’t make your way home please call us to discuss.
Yes, you can.